Sanasa Life Insurance Company PLC is committed to providing high-quality customer services in relation to life insurance products.

As a company providing insurance protection to the nation, we value customer complaints and treat that the information pertaining to complaints give an opportunity for us to improve our service standards.

If you are dissatisfied with our services, you could inform us by way of a complaint.

We will address your issue by providing a fair and considered response.

This document describes our complaints procedure and how you can make a complaint.

It also informs you about our service standards and what you can expect from us.